Frequently Asked Questions
Welcome to the Julea Studio FAQ Page!
We’re happy to help with clear answers to frequently asked questions. Is your question not listed here? Feel free to contact us via our contact page or send an email to contact@juleastudio.com
1. How long does it take to receive my order?
Answer:
Our estimated delivery time is 4–6 business days (shipped Monday to Friday). In total, you can expect a delivery time of 5–8 business days. Please note that external factors (such as courier delays) may affect this timeframe.
2. Do you offer free shipping?
Answer:
Yes, we offer free shipping within the Netherlands and Belgium. Please see our shipping policy for more details.
3. Where is Julea Studio located?
Answer:
Julea Studio is a Netherlands-based online jewelry store. We currently ship exclusively within the Netherlands and Belgium.
4. Which payment methods do you accept?
Answer:
We accept iDEAL, Bancontact, Apple Pay, Google Pay, Visa, and Mastercard.
5. What if I receive a defective item?
Answer:
Please contact us within 30 days. We will provide a replacement or refund at no cost. See our return policy for details.
6. Can I cancel my order?
Answer:
You can cancel your order within 1 hour after placing it. Please send us an email immediately to request cancellation.
7. What is your return policy?
Answer:
You can return unopened and unworn jewelry within 30 days. Please read our full return policy for the conditions.
8. When will I receive my refund?
Answer:
Once we have received and inspected your return, your refund will be processed within 10 business days via your original payment method.
9. Do you offer a warranty on your products?
Answer:
Yes, we offer a 30-day warranty on all our jewelry. Please see our return policy for more information.
10. How can I contact customer service?
Answer:
You can reach us via our contact page or by email: contact@juleastudio.com.
11. Do you ship internationally?
Answer:
No, we currently only ship within the Netherlands and Belgium.
12. Do you have a physical store?
Answer:
No, Julea Studio is an online-only store. This allows us to offer you the best prices and service.
13. Can I place a large order?
Answer:
Yes, that’s possible. Please contact us by email for custom orders and terms.
14. Can I exchange a product?
Answer:
We do not process exchanges. Please return the item and place a new order. See our return policy for instructions.
15. How can I track my order?
Answer:
Once your order has been shipped, you’ll receive an email with a tracking link. You can also track your order via our “Track Order” page.
Contact Information
Zudatop LLP
32 Kinburn Street
SE16 6DW London
United Kingdom
Customer Service Hours:
Monday to Friday: 8:00 AM – 5:00 PM (GMT+1)
Saturday and Sunday: Closed
We aim to respond within 24 hours.