Payment options
Welcome to Julea Studio!
These invoice terms describe how Julea Studio ("we," "our," "us") processes orders and payments within the Netherlands and Belgium. By placing an order with us, you agree to the following terms.
Payment Methods
Accepted payment methods:
- iDEAL
- Bancontact
- Google Pay
- Apple Pay
- Visa
- Mastercard
Billing Information
Accuracy:
You agree to provide accurate, complete, and up-to-date purchase and account details for all transactions made on our site. Please promptly update your email address and payment information so we can successfully process your orders and contact you if necessary.
Order Confirmation and Invoicing
Order Confirmation:
After placing your order, you will receive a confirmation email containing an overview of the purchased items, the shipping method, and billing details. This email serves as your receipt.
Invoice:
An invoice will be included with your shipment and will contain a breakdown of all costs, including any shipping fees and applied discounts.
Payment Processing
Authorization:
By submitting your payment details, you authorize us to charge the specified amount to the selected payment method. All transactions are subject to authorization and fraud-prevention measures.
Failed Transactions:
In the event of a failed or declined transaction, we will notify you by email. You must then provide an alternative payment method to complete your order.
Disputes and Chargebacks
Dispute Resolution:
If you experience issues with your order, please contact our customer service at contact@juleastudio.com. We are committed to resolving any concerns quickly and ensuring your satisfaction.
Chargebacks:
Unauthorized chargebacks will be thoroughly investigated. If a chargeback is found to be unjustified, you are responsible for repaying the reversed amount, including any additional fees.